Refund policy

🔁 Refund Policy

✅ 100% Money Back Guarantee

At PokerShop, your satisfaction is our priority.

If you experience any issues with your order, please contact us first so we can attempt to resolve the matter quickly. We take pride in delivering high-quality products and outstanding customer service, and we always aim to make things right.

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📦 Damaged or Faulty Items

We offer exchanges or refunds on damaged or faulty PokerShop products within 14 days from the date you receive your order.

This allows you time to open, inspect, and ensure your product is as expected.

To request a return or exchange:

📧 Email rob@pokershop.com.au with:

• Your order number

• A brief description of the issue

• Several clear photos showing the damage or fault

Once reviewed, we’ll advise the next steps and arrange a replacement or refund as appropriate.

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🔄 Our Promise

• Fast, fair resolution

• Friendly support

• No unnecessary hassle

We’ve built our reputation on going the extra mile to ensure our customers are happy.

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⚠️ Important Notes

• Items must be in original condition unless faulty or damaged.

• Refunds are processed back to the original payment method.

• Return shipping instructions will be provided after your claim is approved.